who are we & what we do
who are we & what we do
By purchasing our package(s) you indicate that you have read and agree to the Terms & Policies detailed on this page.
After we have successfully received your payment, your product information with download link (where applicable) will be sent to the email address you provided. This may take up to 48 hours but usually happens within minutes. Please ensure first you have checked your spam folder. If you do not receive an email after this time period, please contact us.
Due to the nature of Filesie products (non-tangible digital goods), it is not possible to “return” the product, therefore, we DO NOT offer refund or exchange after purchase is made. If you are having any issue with the file, trouble setup, or have any questions, please submit a support ticket, we will do our best to resolve the problem.
1. Support channels
Filesie only provides product related support to verified customers via Support Ticket system. We DO NOT provide support via email, Facebook, or Twitter. We DO NOT offer phone support as well. We may request you to provide us your purchase details and website login when needed, in which case it will only be done through the Support Ticket system to protect your confidential & secure details.
2. Support hours
Our general support hours are Monday to Friday, 9 am to 6 pm (GMT+5.5-time zone), please be aware of possible time differences. During this time, we generally reply to any support queries in the order received within 24 hours depending on the issue complexity and our workload, whilst we are also committed to answering any queries outside of these hours within 36 hours.
3. Scope of support
DO: We provide support for website installation & setup, issues arising from using any of the packaged product features and theme bug fixes; which cover everything required to ensure that all website features are working as advertised and as per demo site.
DO NOT: We are not able to provide general WordPress support, an issue arising from using any 3rd party plugins, and customization query (change font type, add or remove elements, etc). Please send inquiry for customization fee and availability.
All WordPress installed themes by Filesie are guaranteed to function on a clean installation of WordPress or when activated without any changes. Once you modify any of the theme files or include third-party applications, we cannot guarantee that the themes will work. We cannot guarantee that themes will function with all 3rd party components, plug-ins or web browsers. Browser compatibility should be tested against the demonstration themes on the demo server. Please ensure that the browsers you use will work with the themes as we cannot guarantee that Filesie themes will work with all browser combinations.
All packages are the property of Filesie. You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified.
We do not share your personal information or Site use information collected by us as you interact with the Site with third parties except
1) as necessary in connection with support of the Site (such as third party credit card processors,
2) when deemed necessary by us in order to enhance the information provided. Other than the foregoing, we use such information solely for its own purposes.